Privacy Policy
4DMIXX Co., Ltd. (the "Company") has established this Privacy Policy in accordance with the Personal Information Protection Act in order to protect users' personal information and to handle related complaints promptly.
1. Personal Information Collected and Collection Methods
| Category | Items | Collection Method |
|---|---|---|
| Membership Registration (Required) | Name (or nickname), email address, social account identifier (Naver, Kakao, Google) | Provided with the user's consent upon social login; entered on the sign-up screen |
| Membership Registration (Optional) | Mobile phone number, company name | Entered on the sign-up screen or My Page |
| Quotes and Orders | 3D model files for quotation, quote conditions (material, quantity, etc.), inquiry details, shipping address and contact information (when ordering) | Saving instant quotes, quote inquiries, order consultations |
| Online Orders (Members and Guests) | Recipient name, contact number, email address, shipping address (postal code and address), special requests, 3D model files to be printed | When placing an online order or ordering directly from an instant quote |
| Payment | Payment method type, payment amount and date/time, approval number (payment information such as card numbers is not stored by the Company and is processed by the payment service provider) | When paying via the personal payment page |
| Automatically Generated | Access logs (IP address, date/time), cookies for keeping users logged in, cookies for visitor statistics (Google Analytics) | Automatically generated in the course of using the service |
2. Purposes of Use of Personal Information
- Identifying members, login, member management and identity verification, sending registration and service notification emails
- Logging in to and using the Company's MIXXIO service (ai3d.4dmixx.com) with the same member account (managing credits and job history)
- Calculating and saving 3D model quotes, consultation, made-to-order production, and delivery
- Payment processing, notification of payment history and receipts, refunds
- Handling inquiries and complaints, and retaining records for dispute resolution
- (Only for users who have consented to receive marketing communications) Notices of new services, discounts and events
3. Retention and Use Period
Member information and saved quote files are destroyed without delay upon membership withdrawal. However, the following information is retained for the periods prescribed by applicable laws.
- Records of contracts, withdrawal of orders, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce)
- Records of payment and supply of goods, etc.: 5 years (same Act)
- Records of consumer complaints or dispute handling: 3 years (same Act)
- Website access logs: 3 months (Protection of Communications Secrets Act)
In addition, to prevent the sign-up bonus points from being received more than once by re-registering after withdrawal, we retain only an irreversibly transformed value (hash) of the withdrawn social account identifier. This value cannot be used to identify an individual, such as by name or email address.
4. Provision of Personal Information to Third Parties
The Company does not provide users' personal information to third parties, except where the user has consented or where specifically required by law.
5. Outsourcing of Personal Information Processing
| Contractor | Outsourced Task |
|---|---|
| Toss Payments Co., Ltd. | Electronic payment processing (card and bank transfer payments) |
| NAVER Cloud Corp. | Operation of website and member information servers (hosting) |
| 3D printing production partners (iContact Co., Ltd., etc.) | Transfer of 3D model files and production specifications for made-to-order production (only for confirmed orders) |
| Lotte Global Logistics Co., Ltd. (Lotte Express) | Delivery of products (shipping address and contact information) |
6. Destruction of Personal Information
Personal information whose retention period has expired or whose processing purpose has been achieved is destroyed without delay. Electronic files are deleted using methods that make recovery impossible, and paper documents are shredded or incinerated.
7. Users' Rights and How to Exercise Them
Users may at any time view and modify their personal information, withdraw consent to receive marketing communications, or cancel their membership on My Page. Requests for access, correction, deletion or suspension of processing of personal information may be made via the contact details below, and the Company will take action without delay.
8. Use of Cookies
The Company uses cookies to keep users logged in, and visitor statistics cookies to understand website usage (number of visits, most viewed pages, referral sources, etc.). Visitor statistics are collected using Google Analytics by Google LLC and are reviewed only as statistics in a form that cannot identify individuals. Users may refuse the storage of cookies through their browser settings; in that case, features that require login will not be available. If you do not wish to have data collected by Google Analytics, you may use the opt-out browser add-on provided by Google (tools.google.com/dlpage/gaoptout).
9. Measures to Ensure the Security of Personal Information
Personal information is stored on servers with restricted access, and communications are encrypted (HTTPS). The Company does not store users' passwords (social login).
10. Privacy Officer
Name: Jongmin Kim (CEO) · Phone: 042-524-0175 · Email: 4dmixx@4dmixx.com
Reports of and consultations on personal information infringement may also be made to the Personal Information Infringement Report Center (118, no area code) or the Personal Information Dispute Mediation Committee (1833-6972).
11. Effective Date
This Privacy Policy is effective as of October 22, 2026. (October 22, 2026: Added notice on visitor statistics cookies)